Refund Policy

Last updated: September 15, 2023

At Aarudhra Matrimony, operated by Aadhira Holdings Pvt Ltd (“we,” “us,” or “our”), we are committed to providing high-quality matchmaking services. We offer various subscription and premium services to enhance your experience on our platform. However, it’s important to note that all purchases made on our website are non-refundable. This Refund Policy outlines our stance on refunds for our services.

1. No Refund Policy

We do not provide refunds for any subscription fees, premium services, or any other purchases made on our website. Once a purchase is completed and the service is provided, it is considered final, and no refunds will be issued.

2. Subscription Renewals

If you have subscribed to our services on a recurring basis, such as monthly or annually, please note that your subscription will automatically renew according to the selected billing cycle. To avoid automatic renewal, you can cancel your subscription before the renewal date. Once a renewal payment is processed, it is non-refundable.

3. Exceptional Circumstances

While our standard policy is a strict no-refund policy, we may consider exceptional circumstances on a case-by-case basis. These circumstances may include:

a. Billing errors caused by our platform.

b. Double charges for the same service.

c. Other situations where a refund may be deemed appropriate at our discretion.

If you believe you qualify for an exception, please contact our customer support team promptly. We will review your case and may provide a refund or credit at our discretion.

4. Disputes and Chargebacks

If you dispute a payment with your credit card issuer or payment provider without first contacting our customer support team and requesting a refund, your account may be subject to suspension or termination at our discretion.

5. Contact Us

If you have any questions or concerns regarding our refund policy or believe you may be eligible for an exception, please contact us at [email protected].

By using and our services, you acknowledge and agree to this refund policy. Please read and understand this policy before making any purchases on our website. If you do not agree with this refund policy, we recommend refraining from using our services.